![]() ![]() ![]() According to the Coalition of Advanced Emergency Medical Services, Richmond’s is proportionally the busiest EMS system in the nation. ![]() Under 7 minutes later, the ambulance arrived in Gilpin Court.Īdvanced technology, intuitive staff and speedy response times – these are among the things that make the RAA stand out.Īlthough the fact seems to elude many Richmonders, the RAA’s systems and protocols are the envy of ambulance services across the globe. The call is then routed to the police, fire department or the RAA. When a person dials 911, an operator at the city’s call center on Hopkins Road inquires about the situation. The blaring horn indicates an incoming emergency call that was just routed from the city’s 911 center. It could make our job harder – an ambulance is on the way.” “Okay, ma’am, I need you to make sure she doesn’t eat or drink anything until we arrive. It’s stomach pain – likely a flare-up of Crohn’s Disease. Like a life-and-death version of “Guess Who?,” the diagnosis arrives. With each response, she clicks a button, which leads to a new set of questions. At 3:28 on a Saturday morning, a buzzing, electronic horn echoed throughout the darkened, windowless communications center of the Richmond Ambulance Authority.Ī woman seated at a desk answered immediately.Ĭommunicating through a headset, she quietly read from a script located on one of the half-dozen screens in front of her. ![]()
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